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Case study · eCommerce / Analytics

Turning raw eCommerce events into real-time business intelligence.

A streaming-first analytics SaaS that captures user behaviour as it happens and turns it into live dashboards and an AI-ready data foundation.

Client
Erkmo Analytics
Industry
eCommerce / Analytics
Delivery
SaaS analytics platform
Capability
Data & Analytics

The challenge

What Erkmo Analytics was up against.

eCommerce businesses collect huge volumes of behavioural data, but it sits in silos, arrives late or lacks actionable structure.

  • Capture behaviour in real time
  • Process high-volume event streams reliably
  • Visualise insight instantly
  • Decide without waiting for batch reports

The solution

What we built.

Skugal built a streaming-first platform combining real-time event ingestion, scalable pipelines, decision-focused dashboards and AI-ready data.

01

Real-time event tracking

Per-client Snowplow tracking for page views, clicks, sessions and journeys with minimal site impact.

02

Streaming pipeline

Kinesis ingestion with buffering and fault tolerance, provisioned with CloudFormation.

03

Processing engine

Apache Spark in Scala aggregates sessions, funnels and behavioural metrics in near real time.

04

Business dashboards

KPI cards, multi-axis charts, period comparisons and journey views built for clarity.

05

AI-ready foundation

Structured event data ready for predictive models and growth-optimisation agents.

How it works

From input to outcome.

  1. Website / app
  2. Snowplow tracking
  3. AWS Kinesis streams
  4. Apache Spark processing
  5. Redshift / Firebase
  6. Real-time dashboards & AI models

Business impact

What changed.

Erkmo launched a scalable streaming analytics platform that lets eCommerce teams understand behaviour as it happens and act on it.

Technology

  • Snowplow
  • AWS Kinesis
  • Apache Spark (Scala)
  • Amazon Redshift
  • Firebase
  • Angular
  • Node.js
  • CloudFormation
  • Real-time visibility into user behaviour
  • No more batch-analytics delays
  • Faster decisions for marketing and product teams
  • Foundation for AI-driven growth optimisation
When data arrives in real time, decisions shouldn’t wait.

Next step

Have a similar challenge?

Tell us about the workflow or product. We’ll come back with an architecture, a delivery plan and where AI agents fit.

ISO 9001:2015 certificate issued to Skugal Technologies Private Limited, certificate number QD-98140/1125

Quality management system

ISO 9001:2015 Certified

Skugal Technologies Private Limited has been independently assessed and found to comply with ISO 9001:2015 for providing quality IT services and software development solutions.

Certificate No.
QD-98140/1125
Standard
ISO 9001:2015
Issued
24 Nov 2025
Valid until
23 Nov 2028
Certification body
Revolutionary Certifications Services (RCS Cert)

Client ID 95268. Validity is subject to annual surveillance audits (next due 23 Nov 2026). Verify at thesasl.co.uk.