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AI Infrastructure

Enterprise Knowledge Graphs

Make relationships explicit — customers, products, contracts, controls — so agents and copilots can reason across them, not just search near them.

  • 10×faster answers to multi-hop questions
  • 95%+entity resolution accuracy achievable
  • 1connected view across your systems

Capabilities

Relationships, made computable

Entity and relationship intelligence that gives AI systems multi-hop reasoning over your business.

Ontology and entity design

Domain models co-designed with your experts — the entities and relationships that actually matter to the business.

Entity resolution

The same customer, product or counterparty recognized across systems, spellings and decades of data drift.

Graph-augmented retrieval

RAG that traverses relationships, not just similarity — answering questions vectors alone can't.

Governance and lineage

Every node and edge sourced, versioned and access-controlled.

How it works

Answers that require connecting the dots

"Which customers are exposed to this supplier's recall?" is not a search problem — it's a graph traversal. We build the graph and wire it into your AI.

Graph construction

From scattered records to a connected model

We extract entities and relationships from your databases, documents and event streams, resolve identities across sources, and maintain the graph continuously as systems change.

  • Automated extraction from structured and unstructured sources
  • ML-assisted entity resolution with human adjudication queues
  • Continuous sync with change detection and quality gates
Knowledge pipeline
Ingest→ Chunk→ Embed→ Index→ Retrieve
PDFConfluenceSharePointSQLTicketsEmail
Grounded answer…with citations [1] [2] and permissions applied

Reasoning

Multi-hop questions, single answers

Graph-augmented retrieval combines traversal with semantic search: agents follow ownership chains, dependency trees and exposure paths, then ground their answers in the documents behind each edge.

  • Traversal + vector retrieval fused per query
  • Path explanations showing how the answer connects
  • Citations to the source records behind every edge
Agent orchestration
Supervisor Research Extraction Validation Reporting
Shared stateHandoffsRetriesTraces

Operations

A graph you can govern and trust

Access controls at node and edge level, full lineage from every fact to its source system, and quality dashboards that show coverage and freshness — infrastructure, not a science project.

  • Node/edge-level access control mirroring source ACLs
  • Lineage from graph facts to originating records
  • Coverage, freshness and resolution-quality monitoring
Policy engine
✓PII detected & redactedenforced
✓Answer grounded in sourcespassed
✓Role-based data accessenforced
✕Out-of-scope tool callblocked
SOC 2GDPRAudit logHITL

Use cases

Where knowledge graphs earn their keep

Customer 360 reasoning

Households, hierarchies and relationships powering service and risk AI.

Supply chain exposure

Multi-tier supplier risk traced from event to affected product.

Compliance mapping

Regulations linked to policies, controls and evidence.

Product compatibility

Parts, configurations and dependencies made queryable.

Fraud networks

Hidden connections across accounts, parties and transactions.

Institutional memory

People, projects and decisions connected for discovery.

Delivery

How we build it

We start from the business outcome, then design agents, models, tools and guardrails that can survive production — not just a demo.

  • Production-ready architecture
  • Secure tool integrations
  • Measurable business KPIs
  • Operate & improve playbooks
  1. 1
    Discover

    Map workflows, data, constraints and ROI.

  2. 2
    Architect

    Define models, tools, memory and trust boundaries.

  3. 3
    Build

    Ship a production-ready system with evals and observability.

  4. 4
    Scale

    Optimize cost, quality and adoption across teams.

Our RAG could find documents; it couldn't tell us which funds were exposed through three layers of holdings. The graph answered that in seconds — with the path shown.
Head of Risk TechnologyAsset management firm

Works with your stack

Built on proven graph foundations

Graph databases, pipelines and your existing data platforms — integrated, not replaced.

  • Neo4j
  • Amazon Neptune
  • TigerGraph
  • Postgres
  • Snowflake
  • Databricks
  • Kafka
  • Anthropic Claude
  • OpenAI
  • Elasticsearch
  • dbt
  • Kubernetes

FAQ

Common questions

Do we need a knowledge graph or just better RAG?

If your questions are lookups, tuned RAG suffices. If they require connecting entities across systems — exposure, ownership, dependency, impact — you need the graph. We'll tell you honestly which one your use cases demand.

How much effort is entity resolution really?

It's the hard part, and we treat it that way: ML candidate matching, confidence thresholds, human adjudication for ambiguous cases, and precision tracking over time. Plan for iteration, not magic.

Does the graph go stale?

Not if it's built as infrastructure: continuous sync from source systems, change detection and freshness monitoring keep it current — staleness alerts fire before answers degrade.

Can it respect our access controls?

Yes — source-system permissions are mirrored to node and edge level, so a user's question can only traverse what that user could see directly.

Next step

Make your AI understand how things connect

Bring one multi-hop question your systems can't answer today — we'll show you the graph that answers it.

Book a Strategy Call
ISO 9001:2015 certificate issued to Skugal Technologies Private Limited, certificate number QD-98140/1125

Quality management system

ISO 9001:2015 Certified

Skugal Technologies Private Limited has been independently assessed and found to comply with ISO 9001:2015 for providing quality IT services and software development solutions.

Certificate No.
QD-98140/1125
Standard
ISO 9001:2015
Issued
24 Nov 2025
Valid until
23 Nov 2028
Certification body
Revolutionary Certifications Services (RCS Cert)

Client ID 95268. Validity is subject to annual surveillance audits (next due 23 Nov 2026). Verify at thesasl.co.uk.