Network ops agents
Alarm triage, root-cause analysis and remediation runbooks executed with oversight.
Industry
AI for Telecom
Stabilize networks and grow revenue with AI for NOC, care, and commercial operations.
- 40%care contacts deflected to resolution
- 30%faster network incident resolution
- 25%churn-save rate improvement
Capabilities
AI for networks and customers
Network operations, churn prediction and revenue assurance for telecom operators.
Churn prediction and saves
Risk scoring plus save-desk copilots that turn signals into retained customers.
Revenue assurance
Billing anomalies and leakage detected and investigated automatically.
Care deflection
Billing, plan and technical support resolved across channels without queues.
How we deliver in telecom
From NOC to care desk, one AI discipline
Telecoms run on scale: millions of customers, alarms and CDRs. We build AI that turns that scale from burden into advantage.
Network operations
Alarm floods become ranked incidents
Agents correlate alarms across domains, identify probable root cause, pull the right runbook and execute remediations with approval — MTTR drops, escalations drop with it.
- Cross-domain alarm correlation and dedup
- Root-cause hypotheses with supporting evidence
- Runbook execution with human approval gates
Private VPC
GPU poolAutoscaleMulti-AZ
AWSAzureGCPOn-prem
Customer care
Support that fixes, not just apologizes
Care agents connected to billing, provisioning and diagnostics resolve real issues — plan changes, billing disputes, connectivity troubleshooting — with escalation context when humans take over.
- Diagnostics-driven technical support flows
- Billing and plan actions inside guardrails
- Omnichannel consistency across app, chat and voice
Summarize open claims above $50k and draft escalation emails.
query_claims_db
draft_email
✓ policy_check
Found 12 claims. 3 need escalation — drafts are ready for your review.
Human approval requiredReview →
Revenue
Leakage found before finance finds it
Rating, provisioning and billing mismatches surface as investigated cases with root cause and remediation attached — recovering revenue that leaked silently for years.
- CDR-to-billing reconciliation at scale
- Anomaly investigation with evidence chains
- Recovery tracking and prevention analytics
99.9%Uptime
1.2sp95 latency
$0.021Cost / task
QualityCostLatencyDrift
Use cases
Where operators deploy AI with us
NOC automation
Alarm triage, RCA and guided remediation across domains.
Care contact deflection
Billing, plan and tech support resolved end-to-end.
Churn saves
Risk signals turned into save-desk offers and outcomes.
Field-force support
Technician copilots with job context and guided fixes.
Revenue assurance
Leakage detection and investigation across the billing chain.
B2B service management
Enterprise SLA monitoring and proactive incident comms.
Delivery
Industry-first delivery
Every engagement is grounded in your domain — regulations, operating models, and the use cases that actually move the needle.
- Domain-ready use cases
- Compliance-aware design
- Ops & CX impact
- Reusable industry playbooks
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1
Map the domain
Identify high-ROI workflows and risk boundaries.
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2
Prioritize use cases
Score impact, feasibility and data readiness.
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3
Pilot with guardrails
Ship a controlled production pilot fast.
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4
Scale across ops
Expand to adjacent processes with shared platforms.
Care AHT fell 34% and the NOC now works ranked incidents instead of alarm floods. Same headcount, radically different throughput.
Works with your stack
Fits your OSS/BSS estate
OSS, BSS, CRM and network data platforms integrated with carrier-grade reliability expectations.
- Amdocs
- Netcracker
- ServiceNow TNI
- Salesforce
- Ericsson
- Nokia
- Kafka
- Snowflake
- AWS
- Azure
- Anthropic Claude
- OpenAI
FAQ
Common questions
Can agents safely touch the network?
Actions run through approved runbooks with human gates on service-affecting steps. Read-and-recommend comes first; automation expands as trust is earned per action type.
How do you handle our data volumes?
Streaming architectures — alarms, CDRs and telemetry processed as flows, with AI applied at the aggregation and decision points rather than brute-forcing raw volume.
Legacy OSS with no APIs — dealbreaker?
No. We've integrated via databases, file drops, message buses and thin wrappers. Telecom estates are heterogeneous; the integration layer absorbs that.
Where's the fastest payback?
Usually care deflection and revenue assurance — both show measurable financial impact within a quarter, funding the network-side program.
Next step
Run the network and the base smarter
Pick the queue — alarms, contacts or leakage cases — and we'll cut it measurably.