Citizen service agents
Plain-language help across benefits, permits and services — every answer grounded in current policy.
Industry
AI for Government & Public Sector
Deliver better citizen experiences and faster policy work with secure, accountable AI systems.
- 45%caseworker workload reduction achievable
- 24/7citizen self-service coverage
- 100%decisions transparent and appealable
Capabilities
AI for accountable public service
Citizen services, policy analysis and compliance AI for public institutions.
Policy and document AI
Legislation, guidance and case files made searchable and comparable for staff.
Case management support
Intake triage, evidence assembly and draft determinations with human decision-makers in charge.
Transparency and audit
Explainable outputs, complete decision trails and FOIA-ready records by design.
How we deliver in government
Better service, provable fairness
Public-sector AI must be accountable to everyone it serves. We build systems that are effective and defensible — to auditors, courts and citizens.
Citizen experience
Services citizens can actually navigate
Multilingual assistants that answer from current statute and policy, help complete applications correctly the first time, and hand off to staff with full context.
- Answers cited to the governing policy or statute
- Application guidance that reduces error rates
- Warm handoff to caseworkers with history attached
Summarize open claims above $50k and draft escalation emails.
query_claims_db
draft_email
✓ policy_check
Found 12 claims. 3 need escalation — drafts are ready for your review.
Human approval requiredReview →
Caseworker support
Caseloads processed, not just queued
Intake documents read and validated, eligibility evidence assembled, draft determinations prepared — staff review and decide, backlogs shrink.
- Document intake and completeness checks
- Evidence summaries mapped to eligibility criteria
- Draft determinations for human review
Invoice exception workflowRunning
✓Extract invoice fields1.1s
✓Match against PO0.6s
Resolve mismatch with agentrunning
·Post to ERPqueued
Accountability
Every decision explainable and appealable
Complete records of what was considered, which policy applied and who decided — supporting appeals, audits and public-records requests without archaeology.
- Immutable decision trails with policy citations
- Bias and disparate-impact testing built into evals
- FOIA-ready logging and retention controls
✓PII detected & redactedenforced
✓Answer grounded in sourcespassed
✓Role-based data accessenforced
✕Out-of-scope tool callblocked
SOC 2GDPRAudit logHITL
Use cases
Where agencies deploy AI with us
Benefits navigation
Eligibility guidance and application help across programs.
Permit and licensing
Intake validation and status transparency that cut cycle times.
Case backlog reduction
Evidence assembly and draft determinations for reviewers.
Records and FOIA
Search, redaction assistance and response drafting.
Grants management
Application screening and compliance monitoring support.
Internal policy Q&A
Staff answers grounded in current regulations and precedent.
Delivery
Industry-first delivery
Every engagement is grounded in your domain — regulations, operating models, and the use cases that actually move the needle.
- Domain-ready use cases
- Compliance-aware design
- Ops & CX impact
- Reusable industry playbooks
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1
Map the domain
Identify high-ROI workflows and risk boundaries.
-
2
Prioritize use cases
Score impact, feasibility and data readiness.
-
3
Pilot with guardrails
Ship a controlled production pilot fast.
-
4
Scale across ops
Expand to adjacent processes with shared platforms.
Wait times dropped by half, and when the legislature asked how decisions were made, we showed them the trail — every case, every policy basis, every human sign-off.
Works with your stack
Built for public-sector environments
GovCloud and sovereign deployments, accessibility standards and your records-management obligations — supported from design.
- AWS GovCloud
- Azure Government
- Salesforce Gov Cloud
- ServiceNow
- Anthropic Claude
- OpenAI
- Postgres
- Elasticsearch
- Okta
- Terraform
- Kubernetes
- Datadog
FAQ
Common questions
Can AI make eligibility decisions?
We design so it doesn't — AI assembles evidence and drafts; authorized staff decide. Where statute permits automation of clear-cut cases, it's explicit, logged and appealable.
How do you address bias concerns?
Disparate-impact testing is part of the eval suite, run before launch and continuously after. Results are documented for oversight bodies, and thresholds trigger human review.
Do you support GovCloud / sovereign hosting?
Yes — AWS GovCloud, Azure Government and on-prem deployments, with data residency and personnel requirements handled per your framework.
What about accessibility?
Interfaces meet WCAG standards and support multiple languages — service equity is a requirement, not an afterthought.
Next step
Serve more citizens with the staff you have
Pick the backlog that hurts — we'll show you an accountable path to cutting it.